Effective Date: September 14, 2026
Last Updated: September 14, 2026
1. Introduction
Nova Crest RCM LLC is committed to protecting the privacy and security of the information entrusted to us.
Nova Crest RCM provides Revenue Cycle Management (RCM), medical billing, and practice-management services to healthcare providers and organizations, including healthcare providers in the United States.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, request information about our services, or interact with our communications and messaging services.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Submit an inquiry through our website
- Request a consultation
- Contact our team
- Request information about our services
- Communicate with us by phone, email, or text message
- Establish or maintain a business relationship with us
This information may include:
- First and last name
- Business or practice name
- Professional title
- Email address
- Telephone or mobile phone number
- Business address
- Medical specialty or practice specialty
- Information about your RCM or practice-management needs
- Information contained in messages or other communications you send to us
We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, operating system, pages visited, referring website, and date and time of access.
3. How We Use Information
Nova Crest RCM may use information collected through our website and business communications to:
- Respond to inquiries and requests
- Provide information about our services
- Schedule consultations and meetings
- Communicate with prospective and existing clients
- Provide RCM and practice-management services
- Respond to customer-service requests
- Send service-related communications
- Send administrative notifications
- Maintain and manage business relationships
- Improve our website and services
- Maintain business and operational records
- Protect our website, systems, and users
- Detect, prevent, and investigate fraud, abuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Establish, exercise, or defend legal rights
4. Healthcare Information and Protected Health Information
Nova Crest RCM provides healthcare Revenue Cycle Management and practice-management services and may process Protected Health Information ("PHI") on behalf of healthcare clients.
When Nova Crest RCM acts as a Business Associate under the Health Insurance Portability and Accountability Act ("HIPAA"), we handle PHI in accordance with applicable HIPAA requirements and applicable Business Associate Agreements ("BAAs").
PHI that may be processed in connection with our services can include information necessary to perform billing, claims processing, payment posting, accounts receivable management, eligibility verification, reporting, and other contracted RCM or practice-management activities.
Nova Crest RCM generally processes PHI on behalf of its healthcare clients and according to the client's instructions, applicable agreements, and applicable law.
If you are a patient of a healthcare provider that uses Nova Crest RCM, requests concerning your medical records, treatment, or healthcare information should generally be directed to your healthcare provider.
Please do not submit sensitive patient information or PHI through general website contact forms unless specifically instructed by Nova Crest RCM through an approved secure process.
5. SMS/Text Messaging
Nova Crest RCM may provide SMS/text messaging to individuals who voluntarily and expressly opt in to receive messages from us.
Depending on the purpose of the communication, messages may include:
- Responses to business inquiries
- Consultation scheduling or reminders
- Client communications
- Service-related updates
- Administrative notifications
- Other communications related to an individual's business relationship with Nova Crest RCM
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
6. Mobile Information and SMS Consent
Nova Crest RCM LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in information and mobile phone numbers will not be transferred to third parties for their own advertising or promotional campaigns.
We may share information with service providers that assist us in operating our communications, telecommunications, SMS, technology, hosting, security, or related business systems, solely as necessary to provide or support those services.
Your consent to receive SMS messages is not a condition of purchasing any goods or services from Nova Crest RCM LLC.
7. SMS Consent and Opt-Out
Where SMS consent is collected through our website, SMS consent will be obtained through a separate and optional consent mechanism.
The SMS consent checkbox will not be pre-selected.
You may withdraw your SMS consent at any time by replying STOP.
You may request assistance by replying HELP.
Opting out of SMS messages will not affect your ability to contact Nova Crest RCM through other available communication methods.
8: Sharing of Information
We may disclose information when reasonably necessary to operate our business, provide services, or comply with legal obligations.
Information may be shared with:
- Technology service providers
- Hosting providers
- SMS and telecommunications providers
- Security providers
- Business service providers
- Professional advisors
- Contractors or vendors providing services on our behalf
- Government authorities where legally required
- Courts or law-enforcement authorities where required or permitted by law
- Successor entities in connection with a merger, acquisition, restructuring, financing, or sale of business assets
We require appropriate confidentiality and security protections from service providers where applicable.
Nova Crest RCM does not sell personal information for monetary consideration.
9. Data Security
Nova Crest RCM maintains reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:
- Access controls
- Role-based permissions
- Authentication procedures
- Confidentiality requirements
- Employee privacy and security training
- Technical security safeguards
- Vendor controls
- Security monitoring
- Incident-response procedures
- Physical and organizational safeguards
Although we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate business interests.
Information processed on behalf of healthcare clients may be retained, returned, or destroyed in accordance with applicable client agreements, BAAs, and legal requirements.
11. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide website functionality, maintain website security, understand website usage, improve website performance, analyze website traffic, and remember certain preferences.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
12. Contact Us
Nova Crest RCM LLC
Email: info@novacrestrcm.com
Phone#: +1 (720) 538-8854
Website: www.novacrestrcm.com